Shipping Policy
Effective Date: February 17, 2025
At LuxePrintStudio, we are committed to delivering high-quality custom products in partnership with ShineOn, Printify, and Printful. This Shipping Policy explains how we handle order processing, shipping timelines, and delivery expectations.
1. Order Processing Time
All orders are processed within 2-7 business days (excluding weekends and holidays). Processing times may vary based on:
- Product type (e.g., jewelry, apparel, home décor).
- Customization and design complexity.
- Order volume and seasonal demand.
Once your order is processed, it will be shipped using the selected shipping method.
2. Shipping Partners & Fulfillment Locations
We work with ShineOn, Printify, and Printful, which have fulfillment centers worldwide, including the United States, Canada, Europe, Australia, and Asia. Your order will be shipped from the closest fulfillment center to your location to ensure faster delivery.
3. Estimated Shipping Times
Estimated delivery times depend on your location and the fulfillment partner:
| Region | Standard Shipping | Express Shipping (if available) |
|---|---|---|
| United States | 3-7 business days | 1-3 business days |
| Canada | 5-10 business days | 2-5 business days |
| Europe | 5-12 business days | 2-5 business days |
| Australia & New Zealand | 7-14 business days | 3-7 business days |
| Asia | 10-20 business days | 5-10 business days |
| Rest of the World | 10-25 business days | 7-14 business days |
🚨 Note: Delivery times are estimates and not guaranteed. Delays may occur due to weather, customs clearance, or high order volumes.
4. Shipping Rates
Shipping costs depend on the product, destination, and fulfillment partner.
- Standard Shipping: Fees are calculated at checkout.
- Express Shipping: Available for select products and locations.
- Free Shipping: Some products may qualify for free shipping promotions.
5. Tracking & Order Updates
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order on our website or the carrier’s tracking page.
- If you do not receive tracking information within 7 business days, contact us at [insert email here].
6. Customs, Duties & Taxes
For international orders:
- LuxePrintStudio is not responsible for customs fees, import taxes, or duties charged by your country.
- Buyers are responsible for checking their country’s import regulations.
- Customs delays may extend delivery times beyond our estimates.
7. Lost, Delayed, or Stolen Packages
While we do our best to ensure timely deliveries, LuxePrintStudio is not responsible for lost, delayed, or stolen packages once they leave our fulfillment centers. However, we are happy to assist with the following:
- Delayed Orders: If your order is significantly delayed, contact us, and we will investigate.
- Lost Orders: If tracking shows "delivered" but you have not received your package, check with your local post office or neighbors. If unresolved, contact us.
- Stolen Orders: If your package is stolen after delivery, we recommend filing a claim with your local courier.
For lost or delayed orders, please email us at [insert email here] within 30 days of the expected delivery date.
8. Address Changes & Incorrect Shipping Details
- Ensure your shipping address is correct before placing your order.
- If you notice an error, contact us within 24 hours to request a change.
- Orders shipped to an incorrect address due to customer error will not be refunded or reshipped.
9. Returns & Refunds
Since our products are custom-made, we do not accept returns unless the item is defective or incorrect. Please review our Return & Refund Policy for more details.
10. Contact Us
For any shipping-related inquiries, contact our support team